Call Center / Quality Assurance / Monitoring Services
Contracting with RESPECT provides employment opportunities for individuals with disabilities.
Price is determined by the customer's scope of service and will vary based on features of the scope such as frequency, number of locations, call volume, training, equipment requirements, prevailing wages, etc.
- Equipment Requirements
- Hours of Operation
- Geographic location
Call Center / Quality Assurance / Monitoring Services Offered:
Include but not limited to:
- Answer Inbound Calls
- Provide Assistance to Callers
- Multi-Lingual Support
- Assist in Updating Directory Records
- Team Leaders to Provide Day-to-Day Management
- Monitor Inbound Support Calls
- Identify Service Support Issues, Trends, and Opportunities for Improvement
- Monitor Outbound Calls
- Automated Calling
- Download Pre-Recorded Calls for Evaluation
- Provide Desktop PC's with Monitor and Headsets
- Portal for Transferring Call and Evaluation Forms with Customers
Call RESPECT for a quote!! Our experienced Contract Managers will help you develop, design and implement a cost effective strategy by tailoring your scope to minimize cost while maximizing services to meet your agency's needs. RESPECT Contract Managers provide quality assurance to ensure customers receive the best possible services.
Call RESPECT at 850-942-3555 for a quote.