Call Center and Call Quality Assurance and Monitoring Services

Contracting with RESPECT provides employment opportunities
for individuals with disabilities.


Price is determined by the customer's scope of service and will vary based on features of the scope such as frequency, number of locations, call volume, techincal training, equipment requirements, prevailing wages etc.

Cost Drivers:

Score Requirements
Equipment Requirements
Hours of Operation
Geographic location


 

Call Center / Call Quality Assurance Monitoring Services Offered:

Include but not limited to:
Answer Inbound Calls
Provide Assistance to Callers
Multi-Lingual Support
Assist in Updating Directory Records
Team Leaders to Provide Day-to-Day Management
Monitor Inbound Support Calls
Identify Service Support Issues, Trends, and Opportunities for Improvement
Monitor Outbound Calls
Automated Calling
Download Pre-Recorded Calls for Evaluation
Provide Desktop PC's with Monitor and Headsets
Portal for Transferring Call and Evaluation Forms with Customers
And more!

 

 

Call RESPECT for a quote!!  Our experienced Project Managers will help you develop, design and implement a cost effective strategy by tailoring your scope to minimize cost while maximizing services to meet your agency's needs.  RESPECT Project Managers provide quality assurance to ensure customers receive the best possible services.

 

Call RESPECT at 850.942.3555 for a quote.

 

 
 
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